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Old 12-08-2012, 06:50 PM   #1
BertsGTO
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has anyone heard from Spencer???

Im just wondering if anyone has heard from Spencer lately? I've sent him a pm and posted on his post for the xmas specials.
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Old 12-08-2012, 07:41 PM   #2
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idk i sent him one asking about sap kits a few days ago so far nothing.
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Old 12-09-2012, 04:00 AM   #3
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Ya i sent him a pm over 2 weeks ago and posted on his holiday sale thread. I haven't heard anything either.
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Old 12-09-2012, 07:06 AM   #4
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Call him that is the best way
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Old 12-09-2012, 07:27 AM   #5
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I sent him a message a few weeks ago about my svede order and haven't heard a thing.
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Old 12-09-2012, 07:59 PM   #6
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Sometimes Spencer takes a bit to answer to PM's..I msgd him a few times with questions about changing my cluster colors but he did get back to me..Id imagine he is really busy

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Old 12-09-2012, 08:20 PM   #7
Ehrgeiz X
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He hasn't answered any of my calls for the last 2 weeks :/


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Old 12-11-2012, 04:26 PM   #8
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I tried calling no answer plus his answering machine is full. I couldn't even leave a message
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Old 12-12-2012, 06:31 PM   #9
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Bump
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Old 12-12-2012, 07:32 PM   #10
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Sorry guys, I've been completely swamped lately. Svede production is backed up a bit, as well as Goldilocks. All lower grille orders that haven't gone out should be shipped by the end of the week, as well as ABS Plastic Flat Air Splitters. Any Raw Urethane SAP part that's been ordered will ship out by the end of the week too. I've got a few SAP parts that are at the body shop, but they should be done shortly.

Thanks for your patience. I've finally got a little room to breathe and will be returning a lot of PMs, emails and calls tomorrow.
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Old 12-12-2012, 08:00 PM   #11
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Spencer always comes through!
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-Back on the road for 2014!
-BC Coilovers & Bushings installed.
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-18" OEM's
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-SCSS Gator Pod with Aeroforce gauges.

-1 of 234 (definately fewer) 05 A4 YJ'S
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Old 01-03-2013, 06:19 AM   #12
Ehrgeiz X
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Been waiting around 2 months for Svede... Not trying to be a jerk or anything, but I'm on a time crunch to get thing on before my tuner flies out here... I've tried calling (a lot) and PM'ing and everything. So, this is my last attempt to contact, haha.


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Old 01-05-2013, 05:52 AM   #13
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FWIW, it took me just over two months to get mine last year. Probably also should recognize that the holidays occurred over the last two weeks and people have been on vacation and busy. Whenever I contacted Spencer, he always got back to me - wasn't always extraordinarily timely, but he did get back to me.

Here's some advice that I learned the hard way a few years ago: never, ever, plan around expected or quoted delivery times from vendors, even if they're well-respected sponsors.
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Old 01-05-2013, 07:29 AM   #14
Ehrgeiz X
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Yeah, I think I'm about to learn that the hard way, too. I figured a little wiggle room was ok. Not over two months though. Idk... I guess you can say I'm just really frustrated because of this and a combination of other things going in in my world right now.

I just don't understand how I literally cannot get a hold of him for over two months. I know people can get really busy. Like, REALLY busy. It's happened to me in my job. But this? I can't even find a word for it.


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Old 01-05-2013, 01:39 PM   #15
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I'm honestly just considering to get my money back for that order. If it doesn't get here in time, it's smurfing up a lot of stuff and my car will be basically not ready for the road. That being said, I really need that damn part already.


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Old 01-05-2013, 01:48 PM   #16
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sent him a pm, emailed through his site and called and left a message with no response
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Old 01-06-2013, 10:13 PM   #17
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I'm here, just really, really slow in getting back to people. Sorry about that. Had a personal shitstorm to deal with over the holidays, and slow vendors are killing me on the Svede leadtimes. I'll be getting back in touch with everyone that I can throughout this week.


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Old 01-07-2013, 08:14 AM   #18
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I just want to know if I'm going to have a Svede in-hand before the 25th or not.


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Old 01-07-2013, 08:40 AM   #19
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Quote:
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sent him a pm, emailed through his site and called and left a message with no response


Been there too! Body shop is waiting to paint! I can't stall them forever! Left 3 msgs on phone. now msg box is full! Sent two direct e mails and one PM here! I've made parts for people two.........you don't get so busy you do not answer your customers! You just don't. It will put them off from orders in the future.
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Old 01-07-2013, 08:55 AM   #20
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Phone rang as I was typing previous thread. You guessed it......Spencer! He is well and getting things back on track, but the boy does sound a bit frazzled! So things are starting to roll again! Thanks for the call Spencer!
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Old 01-07-2013, 11:33 AM   #21
Ehrgeiz X
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Just talked to Spencer! I'm also looking back at my previous posts within this thread. Man, sorry if I was flaming you Spencer.
Hold the faith, gentlemen. Spencer WILL come through for you.


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