this is very sad, but also kind of hilarious.
Anybody else think they should fire and hire an entire new customer relations division?
Anybody else think they should fire and hire an entire new customer relations division?
An Oxymoron- Pontiac Information
Well, those other threads ( wtf, this is bs, news from my dealer-not, pontiac customer service, etc) are getting too long so thought would start another.
On way home tonight thought I'd call myself and see whats up with mine. Order 6/4, tpw 10/20 moved to 10/30, prod code 3300 and not moving.
Hello, welcome and thanks for calling Pontiac. Enter or say something to get connected( 2 or 3 times to get somebody). What is your name, phone, number address, work number, SSN, name of first born and other useless stuff. What do you want? My order number is GJSFCW. Whats up with my car? Gee, what car is it? GTO. Did I talk to you earlier today?. No, I already told you this is the first time I called. Well, somebody else called today to ask about their GTO. Well thats no surprise, I know about a hundred guys and gals want know where their cars are. Sorry sir, I don't have access to that information ( inspite of having done it already once today). Who is your dealer, I have to call them to see if they have tracked your car. Please hold 6-9 min while I call your dealer.........Well I talked to the sales manager. They think it is on a boat.... (DOH!!!!) Hmmmm, do you know the production code? Well no. They think will be delivered sometime mid January along with all of them. Uhhhh- They are being delivered now and my car is on a showroom floor in Niagra Falls of all places. Yeah, I did see one 3 weeks ago but it was prototype. Seems funny to me that Pontiac tells me to call you for information about my car but you don't have and don't have access and need to call my dealer ( who doesn't know anything either ) to find out you don't know anything and " we think it is on a boat". Yeah , well the folks who know are only about 50 feet from here but thats the way they want it.. Swell. Anything else. Well no you have been such a big help.:slap:
back to :drink: :drink: :drink: :drink:
On way home tonight thought I'd call myself and see whats up with mine. Order 6/4, tpw 10/20 moved to 10/30, prod code 3300 and not moving.
Hello, welcome and thanks for calling Pontiac. Enter or say something to get connected( 2 or 3 times to get somebody). What is your name, phone, number address, work number, SSN, name of first born and other useless stuff. What do you want? My order number is GJSFCW. Whats up with my car? Gee, what car is it? GTO. Did I talk to you earlier today?. No, I already told you this is the first time I called. Well, somebody else called today to ask about their GTO. Well thats no surprise, I know about a hundred guys and gals want know where their cars are. Sorry sir, I don't have access to that information ( inspite of having done it already once today). Who is your dealer, I have to call them to see if they have tracked your car. Please hold 6-9 min while I call your dealer.........Well I talked to the sales manager. They think it is on a boat.... (DOH!!!!) Hmmmm, do you know the production code? Well no. They think will be delivered sometime mid January along with all of them. Uhhhh- They are being delivered now and my car is on a showroom floor in Niagra Falls of all places. Yeah, I did see one 3 weeks ago but it was prototype. Seems funny to me that Pontiac tells me to call you for information about my car but you don't have and don't have access and need to call my dealer ( who doesn't know anything either ) to find out you don't know anything and " we think it is on a boat". Yeah , well the folks who know are only about 50 feet from here but thats the way they want it.. Swell. Anything else. Well no you have been such a big help.:slap:
back to :drink: :drink: :drink: :drink:
1 - 15 of 15 Posts
At least your dealership didn't tell you the train broke down, like mine did. 
which I think is BS!!!
which I think is BS!!!
I called Pontiac customer service today (866-942-4368) for the first time and got all the info I asked for. When you call this number it asks for an extension number, DON'T enter one. You will probably get put on hold for a few minutes (I waited about 10) and you will get a rep. The rep will ask a few basic questions and open a file for you. I was on for a total of about 1/2 hour and got the answer to my question. My question was what my TPW was (my dealer did not know). I didn't think it was bad at all. Don't get me wrong here, I'm just as upset as everyone that my car is not here yet and my dealer has no answers. I don't think it is any of the dealers fault at all. I'm just saying that the number I posted above was easy to get through to and easy to get my particular answer. I do agree that Pontiac needs to address this MAJOR lack of communication. Just my 2 cents worth for what ever it is worth. :slap:
:slap:Hey, maybe Baghdad Bob is available. He should at least be able to make you feel safe without telling you anything about your car
I LOVE IT! "The train broke down." These guys are great, well at least he didn't say the dog ate your GTO; or Osama hijacked the train and is holding it hostage in Pittsburgh.
The next thing we hear will be that everybody is on vacation until next year, our hands are tied, it's a union matter, we can't do a thing.
INFORMATION PLEASE!
I looked at a Crossfire today - I think it was a 3/4 scale car, but at least it was THERE...
The next thing we hear will be that everybody is on vacation until next year, our hands are tied, it's a union matter, we can't do a thing.
INFORMATION PLEASE!
I looked at a Crossfire today - I think it was a 3/4 scale car, but at least it was THERE...
Locomotives do break down ya know. They're machines just like anything else but expected to do herculian jobs with minimal down time even for maintance. I see them and hear them on the scanner breaking down all the time here on the U.P. line.
Where teh delay was most likely experienced was that fact that most freight trains are tied together in "consist" (two or more together). With the other locomotive still running it can drag it back to a suitable drop off point. Now if that dead unit isn't the head unit, that means down time because they then have to unhook, remove the dead unit, put another live unit back in (with a suitable replacement based on load conditions...I can explain more on this later) and then hook the others back up.
Where teh delay was most likely experienced was that fact that most freight trains are tied together in "consist" (two or more together). With the other locomotive still running it can drag it back to a suitable drop off point. Now if that dead unit isn't the head unit, that means down time because they then have to unhook, remove the dead unit, put another live unit back in (with a suitable replacement based on load conditions...I can explain more on this later) and then hook the others back up.
The funniest thing was when I first got my order number, I emailed Pontiac support to attempt to find my TPW there, and got an email back saying they couldn't help me, but please contact my dealer for info (which they had given me the original TPW, I was double checking). Then about a week later I got a survey call asking how my experience using Pontiac customer service was. Interesting phone call. The guy was basically a moron, but I think if anybody read the report the message would have got across. It went something like this: 'what GM car did you email about?' '2004 GTO'. 'How long have you owned your car?' 'Well, it's not available yet and I'm trying to find out when I might be receiving it - I ordered a couple of months ago.' 'How timely was your response from Pontiac?' 'Well, very timely and not timely at the same time, as they responded but didn't answer my question.' 'Were you satisfied with your response?' 'Absolutely not, they didn't answer my question.' 'Are you satisfied with your GM purchase?' 'Ummm, I haven't purchased the car yet - I'm trying to find out when I could get my order.' 'When will you be purchasing your next vehicle?' 'Did you hear me? That's what I was trying to find out with the email, I've got a car on order and don't know when I'll get it.' 'Thanks you and good day.'
I dislike stupid people.
I dislike stupid people.
OK so the name on this thread is "An Oxymoron" do you think it should just say "Moron".rschumacherfan1 said:The funniest thing was when I first got my order number, I emailed Pontiac support to attempt to find my TPW there, and got an email back saying they couldn't help me, but please contact my dealer for info (which they had given me the original TPW, I was double checking). Then about a week later I got a survey call asking how my experience using Pontiac customer service was. Interesting phone call. The guy was basically a moron, but I think if anybody read the report the message would have got across. It went something like this: 'what GM car did you email about?' '2004 GTO'. 'How long have you owned your car?' 'Well, it's not available yet and I'm trying to find out when I might be receiving it - I ordered a couple of months ago.' 'How timely was your response from Pontiac?' 'Well, very timely and not timely at the same time, as they responded but didn't answer my question.' 'Were you satisfied with your response?' 'Absolutely not, they didn't answer my question.' 'Are you satisfied with your GM purchase?' 'Ummm, I haven't purchased the car yet - I'm trying to find out when I could get my order.' 'When will you be purchasing your next vehicle?' 'Did you hear me? That's what I
was trying to find out with the email, I've got a car on order and
don't know when I'll get it.' 'Thanks you and good day.'
I dislike stupid people.
I'm with you, I dislike stupid people :slap:
A little like the old joke: Pilot lost in the clouds over a big city, radios don't work, doesn't know where he is. Circling, he sees somebody in a skyscraper watching, so he circles low and shouts out the window. " Where am I?"/ "In an airplane" comes back the response. With that information, he straightens out, sets a course to the airport and makes a safe landing. His co-pilot shakes his head in amazement and says' How did you do that?
Logical, the pilot says, Totally accurate but useless information in answer to my question so that had to be the Microsoft main headquarters building so we were over Seattle and I could set a course from downtown to the airport.:slap: :slap:
Logical, the pilot says, Totally accurate but useless information in answer to my question so that had to be the Microsoft main headquarters building so we were over Seattle and I could set a course from downtown to the airport.:slap: :slap:
sitting here trying to respond cant think of anything to say
Well if that's the case there shouldn't be any problems with any lost pilots over Detroit. All they will have to do is fly over the Ren CEN (GM) and ask that same question!hada64 said:A little like the old joke: Pilot lost in the clouds over a big city, radios don't work, doesn't know where he is. Circling, he sees somebody in a skyscraper watching, so he circles low and shouts out the window. " Where am I?"/ "In an airplane" comes back the response. With that information, he straightens out, sets a course to the airport and makes a safe landing. His co-pilot shakes his head in amazement and says' How did you do that?
Logical, the pilot says, Totally accurate but useless information in answer to my question so that had to be the Microsoft main headquarters building so we were over Seattle and I could set a course from downtown to the airport.:slap: :slap:
I like that Microsoft joke as I work for Boeing and live in Microsoft land.
I also called the Pontiac line yesterday. They were very polite and created my file and stuff however they wouldn't/couldn't tell me my production status and told me that the dealer should be able to tell me the same information. Of course when I call the dealer the only one person in the whole frickin dealership that can access that information is out until tomorrow. Funny thing is when I call the next day he usually isn't in yet or just left for the day. Sure glad that DY and Jason are great guys!!!
:drink: :drink:
I also called the Pontiac line yesterday. They were very polite and created my file and stuff however they wouldn't/couldn't tell me my production status and told me that the dealer should be able to tell me the same information. Of course when I call the dealer the only one person in the whole frickin dealership that can access that information is out until tomorrow. Funny thing is when I call the next day he usually isn't in yet or just left for the day. Sure glad that DY and Jason are great guys!!!
:drink: :drink:
When I called today the sales rep did not know what a TPW was. I had to tell her!
That's because 90% of the time, the sales rep is just a floor jockey making sales. They bounce around from dealer to dealer earning the stereotypical "Car salesperson" reputation. None of them have ever ordered a car in their life. Most dealerships have one or two people dedicated to this at a dealer and they feed any info out as requested.
And Jason, I'm not describing you, so please don't take offense. My guess is that you know what I mean.
And Jason, I'm not describing you, so please don't take offense. My guess is that you know what I mean.
1 - 15 of 15 Posts
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