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I received another call from the dealership today reguarding my experience with the service department.
We might assume that I fried them in hot oil for all of the strut/alignment issues as of late.
That is not what I did, though.
After I called Pontiac Customer Assistance, they apparantely called the SA at my dealer, and told him I knew my business on the strut issue, and to take care of me (I threatened returning the car).
At first, it was like "we'll only replace one strut" (on the second set, no less), and I was furious and called PCA and "vented".
After that, I was taken care of (rental, aftermarket struts, and a follow-up aftermarket alignment).
This is why I gave an excellent review of the service dept.
These guys do what GM tells them to do (replace 1 strut, ok to drive, no rental...etc).
After his hands were untied, he was as cool as a cucumber, and did everything in his power to satisfy me (and a guy with a brand new car in the shop for the umpteenth time - I was a tough cookie).
Remember folks, these are the relationships you have to endure for the life of your car, so make sure you are fair in these appraisals, because the folks in service are graded, penalized, or bonused based on these customer follow-ups.
Yes, it would be easy to vent all the frustration anywhere we could about this ardous issue, but it was GM that was calling those shots, not the SA.
We might assume that I fried them in hot oil for all of the strut/alignment issues as of late.
That is not what I did, though.
After I called Pontiac Customer Assistance, they apparantely called the SA at my dealer, and told him I knew my business on the strut issue, and to take care of me (I threatened returning the car).
At first, it was like "we'll only replace one strut" (on the second set, no less), and I was furious and called PCA and "vented".
After that, I was taken care of (rental, aftermarket struts, and a follow-up aftermarket alignment).
This is why I gave an excellent review of the service dept.
These guys do what GM tells them to do (replace 1 strut, ok to drive, no rental...etc).
After his hands were untied, he was as cool as a cucumber, and did everything in his power to satisfy me (and a guy with a brand new car in the shop for the umpteenth time - I was a tough cookie).
Remember folks, these are the relationships you have to endure for the life of your car, so make sure you are fair in these appraisals, because the folks in service are graded, penalized, or bonused based on these customer follow-ups.
Yes, it would be easy to vent all the frustration anywhere we could about this ardous issue, but it was GM that was calling those shots, not the SA.
