1988 and your still pissed??
[QUOTE='91 Formula]Sorry if I insulted anyone. I did not mean all dealers suck. Just that all of my experiences with service did.
Back in 1988 when I bought my first Formula it would have a problem starting. It would crank for about 20 seconds, like it was flooded, before it started and when it did it blew a lot of smoke. I did some investigating and found out the fuel injectors were a new design and some cars were having problems with the injectors staying closed when not energized. With the fuel system pressurized, the fuel would leak in to the cylinders after the car was shut after running for a while. I brought it in to service and described the problem. The service guy says "Are you sure your not stepping on the gas while tring to start it. This is a fuel injected car you know."
I have been working in GM stores since 1973, and granted, GM has done some very stupid things thru history. But I must be honest, its not the same GM as it was in 1988. Technology advancements are incredible with them. Also they are much more responsive then ever. Case in point, I found a concern with a GTO that we were inspecting. I called Art Spong, brand quality manager for GTO. The next day, he checked out over 100 vehicles at the doc, had a conference call with Holden, and in 3 days total, the probelm was fixed. Taht is world class. i cannot tell you how many times I have had a foreman on an assembly plant call me up about a problem so they can do a better job. this kind of stuff was not present in 1988. they have a long way to go on some things, but they are in the right direction. the press are very biased against the domestics. Case in point, any little problem/recall/ goodwill policy GM will do makes the national headlines, even if it is to insert a paragraph in the onwers manual. But do they talk about the extreme increases in warranty expenses in honda and Acura? No. A same sized Honda/Acura service department as mine in our area will spend almost double the amount of warranty money as we do.
No one should view any dealership or business in todays standards based on something that happened in 16 years ago. I know nightmare stories on Hondas, Acuras, and a lot with Mercedes and BMW, but stuff happens and poeple are human. The vehicles are extremely complicated and poeple's expectations are even more complicating and expecting. Caser in point, a customer came in with a 2500 HD Duramax that has been highly modified, including a 10" lift. He has been kicked out of 2 other dealerships already. There was a potential he had a internal engine problem. I checked with our techs. We did not have an engine boom tall enough to be able to take the engine out. So i called another dealership that also services meduim and heavy duty big trucks for the customer. I even called Roadside service for him because he was so impatient, he did not want to wait 30 seconds for help.We did not even sell the truck!. He tells his friends on his cell phone, and Roadside we are being uncooperative treating him terribly. boy, I wondered what would ever make him completley satisfied. So my advise to you is be patient, and do not judge anyone/anything because something happened 16 years ago