Shipping time

1191 Views 24 Replies 9 Participants Last post by Superwildcat, Dec 27, 2003

Superwildcat

Discussion Starter · Dec 26, 2003

Does anyone have any ideas on why a GTO that is confirmed to be at the port should take 60-90 days to reach the east coast? I recieved confirmation that my car is in the port of LA. My dealer recieved confirmation that he should see it in 60-90 days.

:slap:

1 - 20 of 25 Posts

davbo

· #2 · Dec 26, 2003

It's not in LA

Superwildcat

Discussion Starter · #3 · Dec 26, 2003

According to an email I recieved from Pontiac last night it is in LA. Read my post in WTF-Part2. I posted a copy of the email I recieved from Pontiac last night. It is not the same car that is listed with my info on this forum.

davbo

· #4 · Dec 26, 2003

Okay. I just couldn't see how your car could be in LA when you have a 12/2 TPW

Superwildcat

Discussion Starter · #5 · Dec 26, 2003

Attatched is a copy of that message. Dear Mr. XXXXXXXX,

Thank you for contacting the Pontiac Customer Assistance Center. Congratulations on your new GTO!
I have had an opportunity to review your current order status. As you are aware your GTO has arrived in the U.S. port in LA. Your GTO will be shipped from LA to the East Coast via rail car. Once it is actually on the rail car, your dealer will be able to get more up-to-date delivery information.

Please stay in contact with the sales manager at your dealership for further information. They can provide you with up-to-date delivery information.

If you should need to contact us in the future, simply reply to this message or call our Pontiac Customer Assistance Center at 1-800-762-2737. Customer Relationship Managers are available Monday through Friday from 8:00 a.m. to 11:00 p.m., Eastern Time.

Again, thank you for contacting Pontiac.

Sincerely,

Joanne Danzer
Customer Relationship Manager
Pontiac Customer Assistance Center

:slap: :slap: :slap:

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Superwildcat

Discussion Starter · #6 · Dec 26, 2003

Is this "Port of LA" the same as the Benicia port everybody is talking about? Are they being shipped to 2 different ports?

Superwildcat

Discussion Starter · #7 · Dec 26, 2003

The car I am refering to has a TWP of 9/25/03

It should be able to be shipped to the east coast much sooner than 60-90 days.

I can walk to California faster than that and drive it back.:slap: :slap:

davbo

· #8 · Dec 26, 2003

You're preaching to the choir brother. I don't think there is a reasonable explanation for that delay.

Email this question back to Pontiac.

Superwildcat

Discussion Starter · #9 · Dec 26, 2003

Are they shipping to 2 ports or is this the same as the Benicia port?

By the way, How is the weather there today? I have a place just north of you in Crystal River. I love it there and will be spending more time there very soon.

davbo

· #10 · Dec 26, 2003

As far as I am aware, all the GTOs are coming into Benicia.

Christmas in Florida.......highs in the low 70s, lows in the low 50s. I couldn't imagine living in the winter wonderland again. Some of my relatives are going up to Crystal River this weekend to scuba with the manatees.

Superwildcat

Discussion Starter · #11 · Dec 26, 2003

I love it there.

I purchased 5 acres there a few months ago. I'm planning to start building a new house this spring.

Then I will be able to spend as much time as I want there. :thumbs:

davbo

· #12 · Dec 26, 2003

Excellent. In the late 80s, I lived in Plainville and then Mansfield, MA

Superwildcat

Discussion Starter · #13 · Dec 26, 2003

I hate the winter and everything that goes along with it here.

Back to my original post, Why would Pontiac say it is in LA?

Is there anybody out there that is near the port of LA? I'm told my GTO is sitting there, I hope it is not alone. LOL! :slap:

kbaba

· #14 · Dec 26, 2003

Why would Pontiac say that? Because they don't have a clue! This has been a frustrating process for all of us, sit back and "enjoy" the ride.

Superwildcat

Discussion Starter · #15 · Dec 26, 2003

I just talked to my dealer and he still has no idea of any delevery time.

He did tell me that he got an email from Pontiac customer service (Went to all dealers) asking him to not have buyers call the customer service line with questions about delivery of the new GTO. :slap: They are getting overloaded with calls on the shipping times. :slap: I know that a little reliable info would help reduce the calls from me, Until then I will keep calling them.:slap:

tiggerfan

· #16 · Dec 26, 2003

Superwildcat said:
I just talked to my dealer and he still has no idea of any delevery time. He did tell me that he got an email from Pontiac customer service (Went to all dealers) asking him to not have buyers call the customer service line with questions about delivery of the new GTO. :slap: They are getting overloaded with calls on the shipping times. :slap: I know that a little reliable info would help reduce the calls from me, Until then I will keep calling them.:slap:

Thats funny, because they specifically sent each and every one of us a letter stating *TO* call them. What a disaster.

Superwildcat

Discussion Starter · #17 · Dec 26, 2003

The stories seem to change from day to day. Somebody at GM needs to get their head on straight and get some reliable info out to us and I think we will feel much better about the delays. :slap: Until then I am going to keep harassing them on the phone and email.

deadbug

· #18 · Dec 26, 2003

at some point in all this, I heard that the cars are unloaded from the ship in Porto Benicia and then transported (by rail?) to the Port of LA for further distribution. I don't recall the source, but it included a map showing the proximity of Benicia to the LA port

MtnGoat

· #19 · Dec 26, 2003

The Benicia rail yard is in the San Fransico Bay area. I'm assuming that cars leaving from there will go over Donor's Summit, not a friendly place this time of year. LA of course is in Southern California by Disneyland. (Maybe cars are going take a ride on magic mountain and then spend a little time in Vegas.) I know nothing of transportation across the U.S. but it would seem to me that entering at LA and crossing the country across the lower half would be less troublesome this time of year. I've cleaned 14" of snow off of my driveway so far today and it is time to go shovel again. This is no way to run a desert.

Tails

· #20 · Dec 26, 2003

That may make some sense for cars headed south but that is 700 miles out of the way for other directions. The Port of Benicia has a large railway yard.

Rail
The Benicia Industrial Park is served by Union Pacific Railroad (UP) which operates two rail lines. UP provides transcontinental "piggyback" services (i.e., transporting loaded truck trailers on flat cars). Also, rail service is provided through siding and tie-ins at company facilities, affording direct service to rail cars.

This is a picture of the site. It doesn't mention GM.
http://www.uprr.com/customers/autos/facility/benicia.shtml

Here is an article that mentions the new agreement with GM
http://benicianews.com/articles/index.cfm?artOID=132887&webpage=0

:drink: :drink:

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