Well a little over 8 months after installing the Angel eyes, one of my rings decided to crack and stop working. I figured Umnitza would take care of me since the ring did go out on it's own, so I PM'd umnitza-east about it, wasn't going to make it public. But I think the GTO community deserves to know how Umnitza-east deals with their customers. This isn't the first time either that their customer services has been like this, there were other members that had issues with them but unfortunately the issues occured after I already bought the lights.
nixapatfan said:I am being honest with you. Your product failed on it's own after a little over 8 months of use and you go and accuse me of breaking them instead of working with me to resolve/figure out how the damage occured. It's no wonder why you haven't had one fail in 5 years, you are just too damn quick to blame the other person instead of looking into the fact that maybe your product has a defect. I had no desire to bake my headlights and reopen them just to mess with the rings so I can milk you for free stuff. I have better things to do than to mess with something that isn't broken.umnitza-east said:my attitude? you may want to reread your posts and comments, go ahead and bash if you feel like it as long as it makes you whole again.nixapatfan said:I don't want your "generous offer" at $28 a ring just so it can break again. I'll just remove your product and join the rest of the folks who are bashing it. I really don't appreciate your attitude towards your customers. Thanks for proving that all the hatered out there against you is justified.umnitza-east said:look, glass does not implode on its own, period.nixapatfan said:There was no impact at all. The ring was installed in the headlight housing for over 8 months without any issue and then all of a sudden it just cracked on it's own. It's not like it broke while I was installing it or something. Glass isn't unbreakable or anything, it can break over time. If this is the way you stand behind your product, I'm sorry I ever even considered your product. I even stood up for your product when others were trashing it, guess I have been proven wrong.umnitza-east said:hi,Hi,
One of my light rings cracked on it's own after about 9 months of use and isn't working anymore. Can you send me a replacement?
breakage of any kind is not covered by warranty, as a rule ring dont crack on their on without some sort of impact, i have never seen a ring break on its own in the 5 years i've been selling these.
what i will do as a gesture of good will and a one time exception only is sell you one at cost, paypal me $28 to cover the cost of the ring and shipping and handling to [email protected]
9 months it was fine then poof it broke, from my experience and COMMON SENSE dictates something happened for it to break, i've sold 1000's of kits and this is the FIRST i EVER heard of a ring imploding on its own.
thank you for defending the product, thank you for all you think you've done, i have offered you a reasonable solution you obviously are choosing to reject, i cant do more than that.
i extended this offer to you as a one time COURTESY as such its good fo a limited time only, think about it and reconsider it, no ONE offers any type of warranty on breakage, NO ONE, physical damage is NEVER covered which your surprise is beyond me, again think about it and let me know, the offer is on the table now, not for ever.
if you expected me to give you stuff for free on the THREATS and insinuation of bashing you were sadly mistaken, i dont play that.
99% of REASONABLE and honest customers are more then giddy with my products and service, guess you will now fall in the 1%, sadly i can live with that.