Assholes...
So I got DSL here in Durango, and my modem came a 11:32pm yesterday, no not AM! Anyways have just spent 4 hours dealing with the setup, then the jack ass phone support that cannot understand me.
This is about the 7th or 8th DSL/Cable/Sattelite modem I have setup. They are so simple now, pop in the CD and follow the step by step instructions. I could not get it to make a connection through the DSL. Drug my stuff around to a few different phone jacks, nada.
Then I found a double jack behind my TV. Try the top jack nada. Try the bottom jack, bingo! Problem, I now have the phone line coming out into the middle of the living room where my modem is and then have long CAT5 cable running to my PC. My dog has gotten tangled up in it twice already. I figure I'll call up Qwest and have them switch the phone to the main line to my house so I can move my computer to my bedroom where I want it to be.
20 minutes of dealing with the automated crap I finally get a real person, in India. I can barely understand him, and he can't understand my problem. No offense, I hate out sourcing that crap to India for the simple fact of communication issues, nothing against the techs, it is not their fault. Anyways after going back and forth for 45 minutes he puts me on hold to get a manager. 15 to 20 minutes later I got disconnected. I was so pissed off.
So I decide to try and use the online help instead of going through that hell again. Explain my situation, and then ask that I want the lines swapped. The guy then says he can send out a tech for a $75 charge. WTF? You guys did the install yesterday and picked the wrong line. He won't budge, plus I can't contact the person to setup the appointment until tomorrow.
I am so pissed right now. If they won't fix it for free, I am just going to cancel the account, and tell them where to stick the rusty spork...
So I got DSL here in Durango, and my modem came a 11:32pm yesterday, no not AM! Anyways have just spent 4 hours dealing with the setup, then the jack ass phone support that cannot understand me.
This is about the 7th or 8th DSL/Cable/Sattelite modem I have setup. They are so simple now, pop in the CD and follow the step by step instructions. I could not get it to make a connection through the DSL. Drug my stuff around to a few different phone jacks, nada.
Then I found a double jack behind my TV. Try the top jack nada. Try the bottom jack, bingo! Problem, I now have the phone line coming out into the middle of the living room where my modem is and then have long CAT5 cable running to my PC. My dog has gotten tangled up in it twice already. I figure I'll call up Qwest and have them switch the phone to the main line to my house so I can move my computer to my bedroom where I want it to be.
20 minutes of dealing with the automated crap I finally get a real person, in India. I can barely understand him, and he can't understand my problem. No offense, I hate out sourcing that crap to India for the simple fact of communication issues, nothing against the techs, it is not their fault. Anyways after going back and forth for 45 minutes he puts me on hold to get a manager. 15 to 20 minutes later I got disconnected. I was so pissed off.
So I decide to try and use the online help instead of going through that hell again. Explain my situation, and then ask that I want the lines swapped. The guy then says he can send out a tech for a $75 charge. WTF? You guys did the install yesterday and picked the wrong line. He won't budge, plus I can't contact the person to setup the appointment until tomorrow.
I am so pissed right now. If they won't fix it for free, I am just going to cancel the account, and tell them where to stick the rusty spork...
